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IABA GROUP LLC

Consulting for hosts.
Digital services under our own brands.

IABA GROUP LLC advises accommodation businesses in the German-speaking market and develops digital products that it operates itself. Two divisions, one company.

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Modern furnished guest room in the evening

Consulting, implementation and our own products.

GERMANY · AUSTRIA · SWITZERLAND

Hospitality consulting, digital application services

DIVISIONS

Germany, Austria, Switzerland

MARKET

Consulting, implementation, own operations

APPROACH

Divisions

Two divisions, one company.

Hospitality consulting for operators of vacation rentals, serviced apartments and hotels. Digital application services for private individuals. IABA GROUP LLC runs both divisions on its own account.

Hospitality01

Consulting and operations for hosts

Analysis and implementation in guest communication, operations and software. The Hostcall brand and a guest experience platform grew out of this work.

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Digital application services02

Support with formal applications

Digital products that guide private individuals through formal application procedures: structured intake, reviewed documents, delivery by e-mail. The first brand in this division is listed under Brands.

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Hospitality services

Six fields, one point of contact.

We optimise existing hotels and short-term rentals, from analysis to day-to-day operation.

  1. 01

    Guest communication

    Enquiries answered quickly and correctly, including evenings and weekends.

  2. 02

    Operations and co-hosting

    Clear procedures from check-in to housekeeping, on request run by us.

  3. 03

    Marketing and pricing

    Visible on the right channels, rates that follow demand.

  4. 04

    Automation

    The right software, clean interfaces, automated guest messages.

  5. 05

    AI implementation

    AI handles routine enquiries, people remain the fallback.

  6. 06

    Organisation

    Roles, shifts and key figures that scale with your units.

Guest support

Reachable, even at 10 pm.

Hostcall answers guest enquiries in your name, according to your guidelines, around the clock.

hostcall.de
HostcallGUEST SUPPORT · 24/7

Saturday, 22:14

Good evening, the key box will not open. Are we doing something wrong?22:14
Good evening. Please press the lid firmly, enter 4821 and then pull it down.22:15
That worked, thank you.22:17
You are welcome. We are available around the clock.22:17
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Approach

Analysis, implementation, operation.

01Approach
Analysis
02Approach
Implementation
03Approach
Operation

Brands

Brands of IABA GROUP LLC.

Staffed workplace with a monitor late in the evening
GUEST SUPPORT

Hostcall

Guest phone line and chat, staffed by hospitality professionals. Around the clock, in your name.

hostcall.de
APPLICATION SERVICE

wehrdienstverweigerung.de

Digital application service for private individuals in Germany. Complete application documents with an individual statement of reasons, professionally reviewed and delivered by e-mail. Available in German.

wehrdienstverweigerung.de
IN DEVELOPMENT

Guest Experience Platform

Software for guest communication, check-in and guest directory, connected to common PMS. The technical foundation of Hostcall.

info@iaba-group.com